As with any guarantee, there are a few limitations.
Etail’s Control Tower gives you the ability to select how you want to optimize an order, including speed of delivery. So, our guarantee applies only to those orders that have been assigned the “lowest delivered cost within the required delivery timeframe” option, which is most common for order optimization.
There are a couple of other minor fine points about how to file a claim and all that. But the essence is that we confidently stand behind our promise to optimize every D2C order.